Unresolved Customer Problems due to minor things !!!

As readers of this blog know that we always talk about Computer Softwares or Hardware. This is more about  Software aspect, where a team of Engineers and testers delivered a software in market. Now this user reaches to tech-support. tech support folks tried all possible things and escalated to engineering team. Story starts here - 

When things are escalated to engineering team,  there are two ways to take it. One is to jump directly that it's not possible and we have seen this working here. Most of the times this kind of comment comes from a tester or quality engineer. Other way is to understand the user problem and try to figure out the missing information which can lead us to probable cause of a problem.

This is one of the thing associated. We shall come back to our first part after knowing other things involved... Let's have a look !

1. Many times user escalations are not taken very seriously unless it comes through higher management. And unfortunately, this is considered as secondary activity in most of the engineering companies. But again, it's not a generic case with all ! Who take is seriously is good !!

2. Many times engineers are not very keen  for working on such user problems, because of nature of problems involved. Most of the times, user report things in very obvious and straight workflows. To investigate such issues, people need patience and right motivation. Even if patience is not there, motivation can work :)

I will keep adding items in list mentioned here. Let's continue on the part where tester takes the case positively and has right motivation to work on it. S/he tries and most probably, problem will not be so easily reproducible. S/he will try to think of relevant things around this and if all fails, s/he need help from developer who coded that particular functionality. 

Now again, attitude towards the problem will matter. Many times developers have tendency of asking a reproducible scenarios before doing anything. In practicality, many time user issues are not so obvious to be reproduced. So idea is to work together and try to figure out probable causes.

Right attitude of engineers with belief in team-work is only thing that can help any software company in long-run. Otherwise, any XYZ company can hire brilliant minds to produce brilliant products. It's always better to have brilliant folks with right attitude !!!

Small things make a big difference in long run and Customer Advocacy one thing, which is really important for long term growth of any organization !!!

How to REVERSE a Linked-List by writing a C++ program?

 I hope that you are very well aware about Linked-List. Here we are talking about reversing a Linked-List which means that first node should become last node of a Linked-List and Vice-versa...

void Reverse_Linked_List(void)
    {

// When there is no Node in Linked-List
        if(List_head==0)
        return;


//When there is only one Node in the Linked-List
        if(List_head->next==0)
        return;



//When there are only two Nodes in the Linked-List
        if(List_head->next==List_tail)
          {
              List_head->next = 0;
              List_tail->next = List_head;
          }
       else
         {
            List_node* pre = List_head;
            List_node* cur = List_head->next;
            List_node* curnext = List_cur->next;
            List_head->next = 0;
            List_cur-> next = List_head;

for(; curnext!=0; )
{
List_cur->next = pre;
pre = cur;
cur = curnext;
curnext = curnext->next;
}

curnext->next = cur;
}
}